CME TRAINING

Project: Mifepristone online training: 

Counsel and prescribe mifepristone for early abortion or miscarriage management.

This CME-accredited, video-based training tool is designed to evaluate patients prior to provision of mifepristone, effectively counsel patients, and discuss criteria to determine the need for additional clinical services after use.

 

​My role: Design the end-to-end user experience. 

Create a web/mobile app used as a training guide with the format:

           

        SEE? (previously produced 3-part video on patient consult/prescribing)

            DO! (practice Q/A on video content) and

            TEACH! (interactive quiz) training guide.

 

The timeline for the project was tight, as the demand for training increased in 2019.

Creating a wireframe: Designing a user-driven experience. 

Despite the linear content, the users needed to be able to skip around the site, accessing information between sections and during the Q & A. The developers and I together designed a 1-2-3-ordered format that included a navigation providing ongoing access to all sections simultaneously. Most users are clinicians pressed for time, completing the training via mobile over a course of days/weeks, making it necessary to have stop/start capabilities and intuitive, quick access to answers.

Look and feel: 3 options in setting the tone of delivery.

Option 1: Posterization of video stills represent each section which interact with moving video, making the SEE videos the visual anchor throughout the site.

Option 2: Main nav is a graphic tree, which branches and "grows" as the user moves from section to section, tracking what sections have been covered.

Option 3: Linear 1-2-3 layout with locator nav on every screen. This was the winning approach, and tested best due to its ease of use and simple, linear layout. 

Icon design: We wanted to keep the button-like style of the icons, so I explored both illustrated and symbolic (character) solutions.

Testing results: a pictorial 

illustration with a simplified, flat background

was the preferred choice.

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